Privacy, Security and how we Store your details

Data Protection Policy

Last updated: 30th January 2026

1. Introduction

My NIE Number Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Data Protection Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all personal data processed through www.mynie.co.uk, including data collected via our website, online forms, email, telephone, and any other means.

2. Data Controller

For the purposes of data protection law, the data controller is:

My NIE Number Ltd
Website: www.mynie.co.uk
Email: [Insert contact email]

If you have any questions about this policy or how your data is handled, you may contact us using the details above.

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Full name
  • Date of birth
  • Nationality
  • Passport details (including passport number and expiry date)
  • Contact details (email address, telephone number, postal address)
  • Travel information relevant to NIE appointments
  • Payment and billing information
  • IP address and website usage data
  • Any additional information you voluntarily provide when contacting us

We only collect personal data that is necessary, relevant, and limited to what is required to provide our services.

4. How We Collect Your Data

We collect personal data when you:

  • Complete an online form on our website
  • Place an order for our services
  • Contact us by email, telephone, or messaging services
  • Make a payment
  • Browse our website (via cookies and analytics tools)

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide NIE-related services you have requested
  • Legal obligation – to comply with Spanish and UK legal requirements
  • Legitimate interests – to manage our business, improve services, and prevent fraud
  • Consent – where you have explicitly given permission (e.g. marketing communications)

You may withdraw consent at any time.

6. How We Use Your Data

We use personal data to:

  • Arrange and manage NIE number appointments
  • Complete and prepare official forms and documentation
  • Communicate with you regarding your order or enquiry
  • Process payments and issue invoices
  • Provide customer support
  • Improve our website and services
  • Meet legal, regulatory, and compliance obligations

We never sell or rent your personal data to third parties.

7. Data Sharing

Your personal data may be shared only when strictly necessary with:

  • Spanish authorities (e.g. police or immigration offices)
  • Payment processors
  • Professional service providers assisting in NIE processing
  • IT and hosting providers

All third parties are required to comply with data protection law and process data securely and confidentially.

8. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Secure encrypted transmission

9. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and encrypted data storage
  • Restricted access to personal data
  • Regular security monitoring and updates
  • Staff training on data protection

Despite our efforts, no method of transmission over the internet is completely secure. We do our best to protect your data but cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

When data is no longer required, it is securely deleted or anonymised.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details in Section 2.

12. Cookies

Our website uses cookies to improve user experience and analyse website traffic. For more information, please see our Cookie Policy.

13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

We encourage you to contact us first so we can resolve any concerns promptly.

14. Policy Updates

We may update this Data Protection Policy from time to time. Any changes will be published on this page, and the “Last updated” date will be revised accordingly.